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Home > Contact

OUR ADDRESS:

MEKUTI
Glendale,
Newlay Wood Avenue,
Leeds,

West Yorkshire
LS18 4LN

Email for General Information: info@mekuti.co.uk
Email for Returns Number and Exchanges: returns@mekuti.co.uk

Telephone number: 01132 590 589 (after 10:30, weekdays)

VAT Registration Number: 942 6229 20

RETURNS & EXCHANGES

A RETURNS NUMBER must be obtained before anything is sent back to us.

Please send an email to returns@mekuti.co.uk, it helps to provide your First and Last Name and Invoice Number, but don't worry if you don't have that to hand, we should still be able to find your details.

When requesting a Return or Exchange it is always helpful to let us know why, so we may be able to improve any issues in future.

It is very important to write the Returns Number on the outside of the package you use to return your goods for refund or exchange.

If you wish to query the status of any Return, please have your Returns Number handy so we can help as quickly as we can.

Further information on the Mekuti 30-Day Money Back Guarantee.

Please Note: We cannot offer refunds for harnesses, leads or other items that have been damaged or broken by dogs chewing or biting the material or breaking the plastic clips etc. In order to reduce the likelihood of this happening, it is best not leave your dog unattended with the harness on.

Be particularly mindful if your dog is still a puppy or under 18 months old. Young dogs like to chew!


Please be aware that the MEKUTI landline number is also our family house phone.

Outside of normal business hours, it is ideally for domestic use only e.g. during evenings, weekends and certainly any day before 9am when we are usually attending to the cats and dogs! Your call may still be answered but we are not really 'open' during these traditionally non-business hours.

Having said that, we also respect that sometimes people can only make their own personal calls during evenings and weekends so we will always be as accommodating and helpful as we can.


 

ONLINE SECURITY ON THE MEKUTI WEBSITE

  • SHOPPING CART SECURITY: Our shopping cart and payment gateways are managed by Romancart Ltd and SagePay and activities there such as all payment details are secured by an SSL certificate provided by Norton and Verisign.

  • Always look for the 'Locked Padlock' and web address beginning with 'https' when providing your payment details on our site and anybody else's web site.

  • You can be assured that your personal information, particularly your PAYMENT CARD information, are as safe as they can be when using the MEKUTI website and online shopping cart.

  • We do not pass or sell any personal information (including email addresses) to anyone.

 

USEFUL LINKS:

TTouch / Dog Trainers / Animal Trainers

My TTouch Website

TTouch UK Website

Canine Mind - Lizi Angel's website dedicated to the psychological welfare of man's best friend.

Carthvean Alpacas - Julie Taylor-Brown's Website featuring Camelid Dynamics Training in Cornwall.

 

Animal Feed / Herbal

Dorwest Herbs - Herbal remedies, food supplements etc.

Land of Holistic Pets - Natural, healthy, holistic dog food.

 

Charities

Oldies.org - Helping dogs over 7 years of age find new homes across the UK.

Dogstar Foundation - working to improve the community for animals and people in Sri Lanka.

 

Miscellaneous

Heidi - [currently unavailable] A blog about our own collie Heidi following her recovery from cancer. Sadly, Heidi succumed to old age rather than anything else in August 2011. She was a remarkable little dog and a great inspiration into why and how we at Mekuti try to do it how we do – she touched my heart and I think about her every day.

Dog Friendly Britain - Places to stay and eat etc. where your dog is welcome.

 

Find a dog-friendly pub in your area   Millie

 

Cavalier Matters   Cavalier

Tania Ledger's site about the future welfare of the Cavalier King Charles Spaniels, supporting Pet Owners with sick dogs and campaigning against bad breeding practises.
This site contains loads of useful information.

 

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Page updated:
02-06-18

©2004–2018 Mekuti and Rachael Greenland